Refund Policy

This page provides details of our refunds policy for online donations and SU WA programs. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision about the service.

Donations
If you require your online donation to be refunded, please write to us including a printed copy of your receipt to:

Attn: Finance Officer
SU WA
7 Irvine St
BAYSWATER WA 6053

Your request for refund will be confirmed by phone call.
Online donations that are refunded will be removed from your online profile.

Please call us on 08 9371 9100 if you have any enquries.

Program Fees
On rare occasions a camp or a program may need to be cancelled for reasons beyond our control (eg: low participant numbers, matters of safety and care, etc.). In these situations we will endeavour to place your child on another camp or organise a refund.

When you withdraw your child from a camp or program, you forfeit the deposit. If we receive notice of the withdrawal at least one week prior to the commencement of the camp or program, a refund or credit note will be issued for the balance of the fees paid less the deposit. Late withdrawals are not eligible for a refund or credit note.

In circumstances of financial difficulty, please contact the SU WA office on 08 9371 9100 to discuss your options.

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