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REFUND POLICY

This page provides details of our refunds policy for online donations and SU WA programs. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision about the service.

Programs

In the event that you need to withdraw your camp application, you must contact us by writing to 7 Irvine Street, Bayswater WA 6053 or by emailing suwa@suwa.org.au

If we receive notice of the withdrawal at least ONE (1) week prior to the commencement of the camp or program, a refund or credit note will be issued for the balance of the fees paid less the deposit. You forfeit the deposit ($50 for Holiday Camps, $150 for Leavers) EXCEPT in the following cases:

  • The program is a Leavers camp AND it clashes with one of your WACE exams
  • A program is cancelled (this happens on rare occasions for reasons beyond our control, e.g. low participant numbers, matters of safety and care, etc.). In these situations, we will endeavour to place your child on another camp (subject to space availability) or organise a refund.
  • You are placed on the waitlist and a place doesn’t become available
  • Doctor’s certificate for injury or illness

Refunds will be issued as a bank transfer into your nominated bank account, or as credit towards a future camp.

Campers who are asked to leave the camp before it finishes due to behavioural problems WILL NOT receive a refund.

Cancellations received within one week of the start of camp forfeit the full fee (late withdrawals are not eligible for a refund or credit note.)

Donations

If you require your donation to be refunded, please write to us with a reason for your request, and include a printed copy of your receipt, to:

Attn: Finance Officer
SU WA
7 Irvine St
BAYSWATER WA 6053

Your request for refund will be confirmed by phone call.

Online donations that are refunded will be removed from your online profile.